Where the money goes back

It depends on how you paid, and the system tells you before you confirm the cancellation.

• Credit/debit cards and wallets — refunded automatically to the same card or wallet. The refund is not instant: your card issuer or wallet provider may take several business days to show it.
• PromptPay (QR) and bank transfer — these cannot be refunded automatically. During cancellation the system asks you for a bank account or PromptPay number (if we cancelled the trip, our staff contact you for it), and our staff transfer the refund to it.
• Cash — if the ticket is cancelled at the counter that sold it, our staff hand the cash back to you there and then. If the money is still owed to you — because we cancelled the trip, or cancelled the booking for you from the office — you choose how to receive it: collect it in cash at one of our ticket counters, or have our staff transfer it to a bank account or PromptPay number you give them.
• If a single booking was paid by more than one method, it is handled as a staff-processed refund as well.

You never have to travel to collect a refund — collecting cash at a counter is only one of the options for a cash payment — and there is no deadline after which your right to the refund expires.

When we cancel a trip

If we cancel a trip, that trip is refunded in full with no fee deducted. You do not have to cancel it yourself, and we notify you.

If only one leg of a round trip is cancelled, only that leg is refunded, the other leg remains valid for travel, and the booking's payment status shows it as partially refunded.

No-show

If you neither cancel within the times above nor board the trip you booked, the travel right is forfeited and no refund is given.